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Privacy Notice

This Notice describes how I collect, use, share, retain and safeguard personal data. It explains your individual rights that in summary include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.


Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, and address, date of birth, gender and contact details.

Personal data may contain information which is known as special categories of personal data. This may be information relating to and not limited to, an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to sexual orientation.

Personal data may also contain data relating to criminal convictions and offences.

For the purposes of safeguarding and processing criminal conviction and offence data responsibly, this data is treated in the same manner as special categories of personal data, where I am legally required to comply with specific data processing requirements.


In order for me to provide and administer my services for you, I will collect and process personal data about you. I will also collect your personal data where you request information about our services, customer events, promotions and campaigns.

You may provide me with personal data when completing membership application and events forms, when you contact me via the telephone, when writing to me directly or where I provide you with paper based forms for completion or I complete a form in conjunction with you.

I will share personal data with authorized third parties, where I am required to do so by law and where I need to administer my events, for example, providing lists of delegate names to the hosts of my CPD events.

Where I collect data directly from you, I am considered to be the controller of that data i.e. I am the data controller.

  • A data ‘controller’ means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • A data ‘processor’ means the individual or organisation which processes personal data on behalf of the controller.

As a provider of your membership services, I will process the following categories of data:

  • Personal data such as an individual’s name, address, date of birth, gender, contact details and details of historic any complaints from the general public.

For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.

If you require more information about our data handling processes or further details on how we collect personal data and with whom we share data with, please contact Michelle Townsend, Harmony Life Balance Via Contact form Here


I use your personal data for the administration of your therapy sessions, to provide you with my services and to respond to any requests from you about services I provide and to process complaints. I will also use your personal data to manage your time with us, perform statistical analysis on the data I collect, for financial planning and business forecasting purposes and to develop new and market existing products and services.

In registering for therapy you should understand that you are forming a contract with me and I consider ourselves as having a legitimate business interest to provide you with further information about my products and services. You may request to be withdrawn from all such marketing activities at any time.

In some situations I may request your consent to market my products and services to you, to share your data or to transfer your data outside the European Economic Area. Where I require consent, your rights and what you are consenting to will be clearly communicated to you. Where you provide consent, you can withdraw this at any time by contacting Michelle Townsend Via Contact form Here


  • I will retain your data for a period of 10 years at the end of your therapy with Harmony Life Balance.
  • Where you make a complaint I will retain the data for 10 years.
  • Where I receive a complaint I will retain the data for 10 years.
  • Where you or law enforcement agencies inform me about any active investigation or potential criminal prosecution, I will comply with legal requirements when retaining this data. 
The retention of data is necessary where required for contractual, legal or regulatory purposes or for my legitimate business interests, for statistical analysis (profiling) and product development and marketing purposes. 
Sometimes I may need to retain your data for longer, for example if I am supporting you or defending ourselves in a legal dispute or as required by law or where evidence exists that a future complaint may occur. 
Please contact Founder Michelle Townsend Via Contact form Here if you object to the use of, or you have any questions relating to the use of, your data, the retention of your personal data. 
You can opt out of receiving marketing services by e-mailing Michelle Townsend Via Contact form Here


Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.

These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:

  • The right to be informed about the personal data being processed
  • The right of access to your personal data
The right to object to the processing of your personal data
  • The right to restrict the processing of your personal data
  • The right to rectification of your personal data
  • The right to erasure of your personal data;
The right to data portability (to receive an electronic copy of your personal data)


Individuals can exercise their Individual Rights at any time. As mandated by law I will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, I am entitled to charge a reasonable administration fee.

In exercising your Individual Rights, you should understand that in some situations I may be unable to fully meet your request, for example if you make a request for us to delete all your personal data, I may be required to retain some data for prevention of crime and for regulatory and other statutory purposes.

You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, I am required by law to grant access to this data for law enforcement, legal and/or health related matters.

If you require further information on your Individual Rights or you wish to exercise your Individual Rights, please contact Michelle Townsend by e-mailing Via Contact form Here

Or by writing to Harmony Life Balance, 30 Oakland Drive, Dudley, West Midlands, DY3 2SH.


I will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data with authorised third parties.


If you are dissatisfied with any aspect of the way in which I process your personal data please contact me Michelle Townsend. You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is, by live chat or by calling their helpline on 0303 123 1113.


If you have any questions regarding this Notice, the use of your data and your Individual Rights please contact Michelle Townsend, Harmony Life Balance Via Contact form Here

Or by writing to Harmony Life Balance, 30 Oakland Drive, Dudley, West Midlands, DY3 2SH or by telephoning 01384 837071.